FAQs

Current and Former Students

Student Financial Aid Information

When will my financial aid be paid (loans, scholarships, Bright Futures, Grants)?

Typically loans are disbursed prior to the drop/add date and scholarships (Bright Futures) and grants are disbursed after the drop/add date. Bright Futures is applied to a student’s account after the end of drop/add and may not be disbursed to all students at the same time.

What did my financial aid pay?

To view what your aid has paid for, log into your ONE.UF. Then, select “View my Account” under the Campus Finances (Bursar) section. Once you are on your homepage, choose the Payment History tab. This will show the dates of financial aid disbursement(s). Select the date for disbursement amounts to see what was paid and any amount refunded.

Why weren’t all my charges paid?

There are several reasons that charges may still be on your account after financial aid was applied:

Charges exceeded amount of financial aid disbursed.
Your aid type does not cover certain charges.
Student/Parent Plus loan permission was not granted for Federal Title IV aid to pay charges other than tuition, housing, and books.
You may have a Veterans or Merit deferment, which allows financial aid to be refunded without paying tuition and fees.

How will I get my financial aid refund?

UF requires all refunds be delivered via direct deposit to your checking account listed in your ONE.UF account. To enter or review your direct deposit information, log into ONE.UF, select View My Account > Related Links > Sign Up For Direct Deposit.

Who must complete Exit Counseling?

Any student who received a student loan(s) and/or Federal TEACH Grant while attending the University of Florida must complete an Exit Counseling session(s). This counseling is designed to assist students with understanding their rights and responsibilities that applies to their loan or Federal TEACH Grant award.

When must I complete Exit Counseling?

A student must complete Exit Counseling upon withdrawing, dropping below half-time enrollment or graduating from their program of study at the University of Florida. Graduating students will receive an exit counseling requirement notice via email for Federal Direct/Grad PLUS loans/TEACH Grant recipients and/or letter notification for all other loans prior to commencement.

Federal Perkins, Federal Health Professions, and Institutional loan borrowers: The repayment schedule will be provided online at the time you access exit counseling.

Federal Direct/Grad PLUS loan borrowers will receive repayment information directly from their Direct Loan Servicer. Students who drop below half-time enrollment or withdraw from the University of Florida and have not completed the online Exit Counseling will be mailed an exit counseling requirement letter and/or packet.

When is my Exit Counseling Financial Hold (service indicator) removed?

After Exit Counseling has been completed, the exit counseling hold will be removed from the student’s record within 48 hours.

Why must I complete Exit Counseling?

Exit Counseling is mandated by Federal regulations. The counseling session(s) will cover important information you should know about your loan(s) and TEACH Grant obligations. Note: Those who do not complete Exit Counseling will have their official transcript, diploma, and other University services placed on hold until this requirement is completed.

What information will be covered by Exit Counseling?

Loan Repayment Plan
Repayment Options
Deferment and Forbearance Options
Cancellation Options
Loan Consolidation
Loan Rehabilitation
Debt Management
Prepayment
Consequences of Default on loan and service obligation
Service obligation for TEACH Grant recipients

How do I complete my Exit Counseling Session?

For your convenience, Exit Counseling is provided online at the following websites.

Federal Direct/Grad PLUS Loans and Federal TEACH Grants: StudentAid.gov
Federal Perkins/Federal Health Professions/UF Institutional Loans: www.ecsi.net

Payments

How do I make a payment?: Log into ONE.UF, select “View My Account” under the Campus Finances (Bursar) section, then select Make a Payment.
What are the payment options?

Pay with electronic check (ACH) with no service fee. Enter your checking account number and routing number.
Pay by debit or credit card. Accepted cards include American Express, MasterCard, Discover, or Visa. A 2.75 % non-refundable service charge is added to the balance paid on all online credit card transactions. For international credit cards, the non-refundable service charge will be 4.25%.
The International Payment option is a wire transfer that offers a foreign currency exchange rate.

Can I pay at the office?: Payments can be submitted in person with a personal check, cashier’s check or money order inside our office during 9:00am to 4:30pm or at the Drop Box located outside of our office.; Ensure that your payment is made payable to the University of Florida and includes the following information:
Address, phone number, UFID
Can I make payments using my Debit card?: Yes, but the card transaction is run as credit which includes a service fee. Please see payment options above for additional information.
Can I make a payment towards a specific charge on my account?: No, payments are applied to the oldest debt due on the account. You cannot specify the payment to pay a specific charge.

When will my payment post?: Online payments are applied within 15 minutes after selecting the Submit Payment button. Checks put in our drop box are applied the next business day.
Why am I prevented from making a payment online?

On ONE.UF, pop-up blockers may need to be disabled or turned off. For browser-related issues, please click here.
A returned payment (insufficient funds, closed account) will prevent future online payments until the charge has been satisfied with a money order or cashier’s check, payable to the University of Florida.
Administrative holds may also prevent online payments. Please contact the department list under the Actions Items > Holds.

Which charge gets paid first?: The oldest debt showing under Charges Due. Payments cannot be applied to specific charges.
Does the University offer a tuition payment plan?: Yes, starting Fall 2024 the University Bursar’s Office will offer a 4-equal payments installment plan for eligible current term students. Eligible charges will be displayed on the student’s One.UF Campus Finances page under Charges Due. Please view your Campus Finances Account on One.UF to see eligibility and access enrollment. Payment plan enrollments will be charged a non-refundable fee of $15 at time of enrollment. For additional information regarding payment plans, please visit our payment options page here.

Charges

What is the cost of tuition and fees?: For current tuition and fees rates, please click here.
Why do I have a late payment fee?: Tuition and fees were not paid in full by the established deadline date.
Why do I have a charge on my account?: University Bursar (UB) serves as the central billing office for departments and maintains the record in ONE.UF. These charges may be viewed on your account in ONE.UF; select the Campus Finances (Bursar) card > View Account Summary > Charges Due.
When is my charge due?: Go to your ONE.UF.EDU account under the Bursar Card (Campus Finances) and you can view the due date for your upcoming charges.
Why is the term on my payment different than the term on my charge?: The payment term date reflects the term in which the payment was made. For example if you made a payment in July for Fall housing charge, it will show a payment term date of Summer.
I completed the Housing contract, when or why do I not see my housing charges in the system?: Your charge will show within 48 business hours after completing the contract. If this charge does not show after 48 business hours, please contact the Housing Office at (352) 392-2171.

Florida Prepaid College Program

Why did Prepaid not pay all tuition and fees charges?

None of the plans pay 100% of tuition and fees. Listed below are fees that are not covered by any of the Prepaid Plans and must be paid by the published payment deadline for each term to avoid the assessment of a $100.00 late payment fee:

transportation access fee
technology fees
test fees
material & supply fees
distance learning fees
equipment fees
repeat surcharge
excess hour surcharge

How does it work if I have Florida Prepaid and Financial Aid (Bright Futures, Grants, Scholarships, loans)?

Students participating in the Florida Prepaid College Program who are also expecting to receive financial aid will have the Florida Prepaid applied first to tuition and applicable fees. Financial aid received will be disbursed and applied to outstanding charges, which may include tuition and fees not covered by the Florida Prepaid Program.

When will my Prepaid show up on my account?

The Florida Prepaid billed amount will show prior to the first week of classes. Review your Tuition Statement as it should show as “Billed to Sponsor.” Please contact us at (352) 392-9545 if it does not show on your Tuition Statement.

Holds

Why do I have a hold on my account?

Types of holds include:

Financial – When a charge is not paid by the due date, a financial hold (negative service indicator) will appear on your account. Past due charges must be satisfied to receive university services.
Exit Counseling – Loan borrowers separating from the University, applying for graduation or dropping below half time status are required to complete an online counseling session.
Administrative – A department may place a hold on an account due to an unresolved issue or action to be completed.

A hold placed on the student’s record may prevent the receipt of grades, transcripts, diploma, admission to athletic events and registration will be denied for future terms. Holds are viewable in ONE.UF on the Action Items card, Holds tab.

Tax Information

How can I get a copy of my 1098T?: Log in at ONE.UF, select the Campus Finances (Bursar) section and select View 1098-T from Related Links.

I’ve graduated and I no longer have access to ONE.UF. How can I get my 1098-T?

If your access to ONE.UF has lapsed, you can restore it. Try the Self-Service Reset or call the UF Computing Help Desk at (352) 392-HELP (4357). You will be asked for your UFID number.

What is the 1098T?

The IRS Form 1098-T is an information form filed with the Internal Revenue Service reporting qualified tuition and related expenses amounts paid in the calendar year. The information on this tax form is to assist you in claiming your educational tax credit on your federal income tax return. The Taxpayer Relief Act of 1997 allows students (or taxpayers claiming students as dependents) to claim certain qualified tuition and fee payments for the American Opportunity Credit or Lifetime Learning Credit. Claiming education tax benefits is a voluntary decision for those who may qualify.

Why does Box 1 not equal all my tuition payments for the calendar year?

Per IRS regulations, the qualified tuition payments in Box 1 do not include payments for either the student health fee or the transportation access fee, which are mandatory per credit hour fees at the university.

Where can I get a list of payments for the calendar year?

Login at ONE.UF, select the Campus Finances (Bursar) card > View Account Summary > Payment History. Enter the calendar year dates and enter.

Why is my 1098T not available?

A valid social security number was not provided to the Registrar
Non-credit program courses for which no academic credit is offered.
Students whose qualified tuition and related expenses are entirely waived.